Our Services

---

iTESS provides comprehensive Managed Services that keep mission-critical systems secure, stable, and fully operational. We support agencies with day-to-day system administration, user support, platform sustainment, monitoring, and operational continuity—ensuring the technology behind the mission runs reliably, efficiently, and in full compliance with federal standards.

Our team delivers responsive technical support, proactive system maintenance, and structured service management practices aligned with ITIL and government best-practice frameworks.

Capabilities Include:

• System administration, maintenance & operational support
• Application sustainment, patching & release management
• Help Desk / Service Desk (Tier 1–3) support
• Continuous monitoring, health checks & performance optimization
• Incident, change & configuration management
• User onboarding, access administration & privilege management
• Documentation, SOPs & knowledge management
• Service-level reporting & program oversight

Applicable Agency Types:

• Federal, Defense & Civilian Agencies
• State & Local Government Operations
• Program & Mission Support Offices
• Any organization requiring ongoing system support & operational reliability

 iTESS designs, modernizes, and sustains secure, workflow-driven systems that enable government agencies to manage, track, and optimize the business processes essential to their daily operations.

We transform legacy platforms into modern digital ecosystems by automating workflows, enhancing reporting and analytics, strengthening data governance, and improving transparency across mission-critical activities. 

Our solutions adapt to any federal, defense, or state agency with complex operational workflows—regardless of domain or industry.

Capabilities Include:

• Business process automation & workflow optimization
• Enterprise operations tracking & performance reporting
• Compliance, approvals, and audit-ready documentation workflows
• Low-code/COTS platform configuration or full custom digital system development
• Requirements analysis, user-centered redesign & solution architecture
• Secure data integration, migration & cross-system interoperability
• End-user training, adoption support & long-term system sustainment

Applicable Agency Types:

• Federal, Defense & Intelligence Agencies
• State & Local Government Departments
• Oversight, Audit & Regulatory Bodies
• Program, Portfolio & Mission Support Offices
• Emergency Management, Infrastructure & Facilities Divisions
• Health & Human Services Operations
• Environmental, Permitting & Administrative Agencies
• Any organization requiring digital workflows, approvals, reporting, or operational tracking

iTESS helps agencies transition from legacy systems to secure, scalable, and cloud-ready environments through strategic modernization and cloud engineering services. We deliver cloud architectures, application modernization, and platform integrations that meet federal security, performance, and compliance requirements.

Our team supports modernization initiatives across hybrid, multi-cloud, and FedRAMP environments—helping agencies reduce technical debt, improve agility, and accelerate service delivery.

Capabilities Include:

• Cloud migration strategy, planning & execution
• Legacy application modernization (refactor, replatform, replace)
• Low-code/COTS platform development 
• Cloud-native application engineering (API-driven, containerized, microservices)
• Infrastructure-as-Code (IaC), DevSecOps pipelines & automation
• Secure cloud architecture aligned with NIST, FedRAMP & Zero Trust
• Integration of on-prem, cloud & hybrid systems
• Cloud cost optimization & governance

Applicable Agency Types:

• Federal, Defense & Intelligence IT Departments
• State & Local Government Modernization Offices
• CIO, CTO & Digital Transformation Programs
• Agencies migrating legacy systems to secure cloud platforms

iTESS delivers secure and scalable data management solutions that help agencies transform raw information into trusted, actionable intelligence. Our services ensure data is integrated, governed, accurate, and analytics-ready—enabling better decision-making and improved mission outcomes.

We support end-to-end data lifecycles, from ingestion and quality assurance to transformation, reporting, dashboards, and advanced analytics enablement.

Capabilities Include:

• Data integration (ETL/ELT), transformation & quality management
• Data governance frameworks, stewardship & metadata management
• Master data management (MDM) & authoritative data source consolidation
• Dashboarding, reporting & decision-support analytics
• Database administration & performance tuning
• Data migration & modernization from legacy systems
• Secure cloud-based and hybrid data environments
• Preparation of model-ready datasets for AI & ML initiatives

Applicable Agency Types:

• Federal & Defense Data Offices (CIO, CDO, PMO)
• Health, Public Safety, Infrastructure & Oversight Agencies
• State & Local Government Digital Services
• Any organization needing secure, well-governed, mission-critical data

iTESS strengthens agency security postures through cyber operations, Zero Trust alignment, and compliance-driven security engineering. We help agencies protect mission systems against evolving threats while meeting federal cybersecurity mandates and best-practice frameworks.

Our approach integrates secure architectures, identity management, continuous monitoring, system hardening, and risk reduction strategies tailored to each agency’s operational environment.

Capabilities Include:

• Zero Trust Architecture planning, implementation & alignment
• Identity, Credential & Access Management (ICAM) workflows
• System hardening, vulnerability assessment & remediation
• Continuous monitoring, logging & threat detection support
• Security documentation, ATO preparation & compliance alignment
• Secure cloud & hybrid environment configuration
• Incident response planning & recovery support
• Security training, user awareness & operational readiness

Applicable Agency Types:

• DoD Cyber & Mission Systems Offices
• DHS, VA, HHS & Civilian Cyber Programs
• State & Local Government Security Operations
• Any organization adopting Zero Trust or strengthening cybersecurity posture

iTESS helps government agencies accelerate their AI and machine learning initiatives by delivering secure, scalable, and high-performance AI-ready infrastructure platforms that support advanced analytics, model training, inference workloads, and automated decision systems.

We specialize in deploying AI-optimized storage nodes, modern data pipelines, and interoperable architectures that enable agencies to adopt emerging technologies without disrupting mission operations. Our solutions integrate AI/ML-ready hardware, distributed storage systems, and intelligent data engineering into existing environments—creating a resilient, compliant, and future-ready foundation for automation, analytics, and mission-critical insight generation.

Capabilities Include:

• Deployment & configuration of AI-optimized storage nodes
• High-performance compute (HPC) & GPU integration support
• Data ingestion pipelines, cleansing & model-ready data preparation
• ETL/ELT workflows & scalable analytics architectures
• Secure data governance, access control & Zero Trust alignment
• Low-code/COTS or custom integrations with existing systems
• Monitoring, capacity planning & managed AI infrastructure services

Applicable Agencies:

DoD & CDAO/JAIC • VA • HHS • DHS • DOE • NASA • DOJ • State & Local Government innovation, research & analytics programs

In addition to our government services, iTESS designs and develops modern commercial platforms that demonstrate our engineering depth, cloud expertise, and user-focused design capabilities.

Our proprietary solutions—including CircleMatch and Vivenza—feature secure mobile architectures, workflow automation, cloud-native services, and scalable user engagement systems. These products showcase iTESS’ ability to deliver end-to-end digital platforms that meet rigorous security, usability, and performance standards.